Privacy Policy

01Introduction & Scope

Crizzy Time is a trusted online gaming platform for users in Bangladesh. Our privacy policy explains what personal information we collect, why we collect it, how we use it, and how securely it is stored.

This Policy crizzytime.net Applies to the website and all associated services, mobile apps, and platforms. Our privacy policy has been developed in line with internationally recognized data protection standards.

• This policy is available in both English and Bengali; in the event of any conflict, the English version shall prevail.
• Crizzy Time reserves the right to update this policy at any time, and you will be notified of any changes.
• If you have any questions after reading this policy, please get in touch with our support team.

02What Information We Collect

Crizzy Time only collects information that is genuinely needed to provide you with our services. We do not collect data beyond what is necessary.

03How We Collect Information

Crizzy Time collects your information in several ways. Each method is fully transparent, and the details are outlined below:

• Directly provided: Information you provide directly during registration, KYC forms, or when contacting customer support.
• Automatic collection: Technical information is collected from cookies, log files, and web beacons while browsing the site.
• From transactions: Financial information is received from the payment provider during deposits or withdrawals.
• Third-Party Verification Provider: Your information may be verified through an authorized KYC service provider for identity verification.
• Game Activity: Your gaming sessions, betting patterns, and outcomes are automatically recorded.

04Purpose of Data Use

Crizzy Time uses your information only for specific, defined purposes. Your data is never used for anything unrelated to those purposes.

• Account Management: Ensuring registration, login, password reset, and account security.
• Service delivery: Managing deposits, withdrawals, bonus payouts, and gaming activity.
• Contact: Important updates, promotional offers, and customer support services.
• Security & Fraud Prevention: Prevention of unauthorized access, money laundering, and fraud.
• Legal Obligations: Meeting regulatory requirements and complying with legal processes.
• Responsible Gaming: Monitoring your gaming habits to provide assistance when needed.
• Service improvement: Analyzing user experience to improve the platform.

Crizzy Time will ask for your consent before sending you any marketing messages. You can opt out of marketing communications at any time.

05Data Sharing Policy

In specific circumstances, we may share data on a limited basis:

• Payment Provider: Information required to process transactions through approved payment gateways such as bKash, Nagad, and Rocket.
• KYC Services: Authorized third-party verification organizations for identity verification.
• Game Provider: Minimum information required for proper game operation.
• Legal Authorities: Disclosure of information in response to a court order or lawful request from a law enforcement authority.
• Business Transfer: In the event of an acquisition or merger involving Crizzy Time, your data may be transferred, but you will be notified in advance.

Your data is not shared with third parties for any reason beyond those stated above. All third parties with whom data is shared are bound by strict confidentiality agreements.

06Cookies & Tracking Technologies

Crizzy Time uses cookies and similar tracking technologies on its website to help improve your browsing experience.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and usage patterns.
• Analytics Cookies: Collection of anonymous statistics to monitor and improve site usage.
• Marketing Cookies: To show you relevant ads. You can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain key features of the site to stop working.

07Data Retention Period

Crizzy Time does not retain your data longer than required. Retention periods for different types of information are listed below:

• Account Information: For as long as the account remains active, and up to 5 years after closure as required by law.
• Financial Transactions: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5 years from the date of verification or until legal obligations expire.
• Gaming Log: 2 years for dispute resolution and responsible gaming monitoring.
• Customer Support Records: 2 years from the date of resolution.

Once the retention period expires, your data will be securely deleted or anonymized.

08Your Rights

As a Crizzy Time user, you have several important rights regarding your own data:

To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 days.

09Children's Privacy

Crizzy Time does not knowingly collect personal information from minors. Age is verified during registration, and if any user is found to be under 18, their account will be immediately closed and their data deleted.

If you become aware that a minor is using Crizzy Time without your permission, please notify our support team immediately.

10Policy Updates

Crizzy Time may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Notifications will be sent to your registered mobile number or email address for any significant changes.
• Continued use of the site after changes take effect will be considered acceptance of the updated policy.
• For major changes, you will be notified at least 7 days before they take effect.

We recommend that you visit this page regularly to stay up to date with our latest policy.

11Contact

For any questions, concerns, or requests to exercise your rights under our Privacy Policy, please contact us:

Our data protection team typically responds within 2 business days. Complex requests may take up to 30 days.

• Please include your registered mobile number or email address when submitting a request.
• Identity verification may be required when requesting deletion of your data.
• Your request will be processed completely free of charge.